Services

Lead Times

Cakes are booked on a first come, first serve basis. We kindly request a minimum of 2 months notice for all wedding cakes and a minimum of two weeks for birthdays and other celebrations, however we can occasionally work on shorter notice based on current availability. For wedding cakes in particular, peak season periods (March-May and Sept-Nov) tend to book out 6 to 8 months in advance, however this is subject to availability.

Payment

Most of our work and consultation is done via email, hence please get in touch with us via email: info@cocoaberrycake.com

Photos are very helpful in the design process, hence please feel free to send them through. Photos of cakes by other designers will be used as inspiration, however please note that we do not directly copy their designs.

Quotes are valid for only 7 days and are subject to change based on market prices changes. We highly recommend that you book/confirm your order to lock your price in and reserve your date.

Once we have provided you with a quote, a 25% deposit will be required within 7 days to secure your booking, with full payment due 4 weeks prior to your wedding or 2 weeks prior to other events. For bookings made with less than one month notice full payment will be required.

We do not make tentative bookings. Bookings are only confirmed once a formal quote was received and approved by you and the deposit is paid.

Payments are to be made either by Venmo @cocoaberrycakeco or Zelle using info@cocoaberrycake.com

Alterations

Alterations can be made to your order no later than 2 weeks prior to delivery or pickup. If the alteration affects the overall cost then your balance will be adjusted accordingly.

Cancellation Policy

Wedding cakes deposit fee is $125 or 25% of total invoice whichever is the greatest that is non refundable for any cancelation reasons. Wedding cake cancelations are accepted no later than 45 days prior to the event date and for all other orders no later than 14 days prior to the event date. If the production of your cake has commenced, you may be charged for any design components already made.

Any major changes to your order less than the above time frame before the required delivery date may incur a fee to cover the reworking of the cake design and/or loss of work already completed on the order.

All other orders cancelled after a deposit/payment is paid will incur a $75 administration fee.

Last minute orders placed within 5 days or less of the delivery or pickup date are NONCANCELABLE once confirmed by client.

Refunds of deposits will not be issued for:

· Single tiered cakes: cancellations within 10 days of the delivery / pick up date.

· Cakes 2 tiers or more: cancellations within 2 weeks (14 days) of the delivery date.

· Other Desserts: cancelations within 21 days of delivery/ pick up date.

Terms are subject to change without prior notice and the terms listed on the website overwrite any other terms including those listed on invoices/contracts.